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خلاصہ
bIntroductionbr//bI am Muhammad Ased Ali. I have done my Masters in Political Science from University of the Punjab. And currently I'm a student of M.sc Admintrarive Sciences.br/br/bProfessional Careerbr//bI have worked in different organizations includingb KM Communications, Bima Milvik Mobile Pakistan, Bookme.pk /band bAbacus Consulting./bbr/I was hired as a Chat Support Executive at bAbacus Consulting/b then i was promoted to bSafety and Security Executive/b keeping in view my performance. After that I was promoted to the designation of bPoint Person. /bAnd currently I'm working here as a Point Person.br/br/bAchievementsbr//bI was named in the list of top 5 agents in Milvik Mobile Pakistan as I did 20 Telesales in a single working day. Target was of 10 sales a day.br/br/I have topped CSAT and Quality charts multiple times at Abacus Consulting. And I have been bAgent of the month/b once.
تجربہ
Medical Billing Specialist
I\'m currently working in CureMD as a professional Medical Biller.
Point Person
Was hired here as a Chat Support Executive. Then i was promoted to the Safety and Security Executive keeping in view my performance. I have topped the CSAT and Quality charts multiple times. And currently I\'m working here as a Point Person.
Operations Team Lead
Managing Careem Tele, Email and Chat Support team of 35 individuals.
Mentoring and coaching new resources.
Reporting to centre management with hourly (SLA\'s, AHT, ACW and hourly production. Huddle session reports on daily sessions and day end reports including (Credit posting, CSAT, DSAT) logs and detailed production reports.
Maintaining logs using JIRA, Solutions, CNOC & Zendesk.
Customer Service Representative
I worked at Bookme.pk as a Customer Center Executive.There we used to guide customers on calls regarding their bookings. Cinema Bookings, Bus Bookings and Airline Bookings. I worked there for four months.
Telesales Representative
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